Prof. Ishmael Mensah is a Professor of Tourism and Hospitality Management and the Head of the Department of Hospitality and Tourism Management, University of Cape Coast. He is a former Ghana Director of the Confucius Institute at the University of Cape Coast. He holds a PhD (Tourism) degree from the University of Cape Coast. He also received Post-graduate Certificates in Hospitality Administration as well as Event Planning & Tradeshow Management from Georgia State University. Professor Mensah is a member of some professional associations including the International Council on Hotel, Restaurant and Institutional Education (ICHRIE), Skal International and the International Society for Development and Sustainability (ISDS). Prof. Mensah is a member, of the EuroCHRIE 2022 Board of Reviewers, Council on Hotel, Restaurant and Institutional Education (CHRIE); member, of the United Nations Group of Experts of the Regular Process for Global Reporting and Assessment of the State of the Marine Environment including Socio-economic aspects; and member of Ghana Tertiary Education Council (GTEC) Accreditation Panel for Tourism and Hospitality programmes. He has published widely in high-ranking academic journals in the areas of environmental management, destination marketing, service quality, special events management, technological applications in tourism and hospitality and community-based tourism development. He has over 60 publications. His editorial experience includes serving on the editorial boards of the Oguaa Journal of Social Sciences and Journal of Hospitality and Tourism Education, as well as serving as Associate Editor of Frontiers of Psychology. He also co-edited the Proceedings of the China-Africa Urban Development Forum. He is the founding Editor-In-Chief of the African Journal of Hospitality and Tourism Management. He has been ranked among the top 10 scientists in the field of Tourism and Hospitality in Africa by AD Scientific Index in 2023. Prof. Mensah is very passionate about the delivery of quality service and has consulted for a number of public and private organizations including Ghana Dock Labour Co. Ltd., Electricity Company of Ghana, Ghana Tourism Authority, Centre for National Culture and Ghana Museums and Monuments Board on the topic. He has also served on a number of national and local committees including the Central Region Tourism Awards Committee. He also serves as External Examiner for a number of universities including Koforidua Technical University, Ho Technical University, University of Energy and Natural Resources, University of Kwazulu-Natal, Durban University of Technology, Universiti Teknologi MARA and Hunan City University. He was also a Visiting Lecturer in the Masters in Tourism Programme at the University of Girona in Spain and University of Oradea in Romania. He has delivered keynote presentations, speeches, seminars, webinars and workshops at both academic and professional conferences in a number of institutions including University of Papua New Guinea, Amity University, Kolkata, Universiti Teknologi MARA, and University of Santo Tomas - Legazpi.